Zegvora — Shipping Policy

Last Updated: August 29, 2026

Thank you for shopping with Zegvora. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are normally processed within 1–3 business days after the order is successfully placed.

Orders may take additional time during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Once your order has been shipped, you will receive tracking information where tracking is available.

2. Delivery Time

Estimated delivery time within India is generally:

5–10 business days after dispatch.

Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on your location, shipping carrier, weather conditions, holidays, operational delays, and other circumstances beyond our control.

Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Zegvora may offer free shipping or promotional shipping rates. Any applicable offer will be displayed on our website.

4. Cash on Delivery (COD)

Where available, Cash on Delivery customers are required to pay the full order amount to the delivery agent when the order is delivered.

Customers should place COD orders only if they genuinely intend to receive them.

Repeated refusal of COD orders or failure to accept orders may result in COD being restricted or disabled for future purchases.

5. Tracking Your Order

When tracking is available, we will provide tracking information after your order has been dispatched.

Tracking updates may take some time to appear after the shipment has been handed over to the carrier.

You can use the provided tracking information to check the latest available shipment status.

6. Delivery Delays

Zegvora works with third-party shipping and logistics providers to deliver orders.

Delivery may be delayed due to circumstances including:

• Weather conditions.

• Public holidays.

• High shipping volume.

• Transportation problems.

• Incorrect or incomplete shipping information.

• Remote delivery locations.

• Natural disasters.

• Government restrictions.

• Carrier operational issues.

• Other circumstances outside our reasonable control.

If your order is delayed, please contact our support team and we will help you check the latest available shipment status.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Name

• House/building number

• Street/locality

• City

• State

• PIN code

• Phone number

Zegvora is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

If you realize that you entered an incorrect address, contact us as soon as possible. We will try to update the address before the order is dispatched, but an address change cannot be guaranteed.

8. Failed Delivery Attempts

If the delivery carrier is unable to deliver your order because the customer is unavailable, refuses delivery, provides incorrect information, or otherwise prevents delivery, the carrier may make additional delivery attempts or return the package to the sender.

If the package is returned to us, additional shipping or re-delivery charges may apply where applicable.

9. Lost or Missing Shipments

If your tracking information indicates that a shipment has been lost in transit, please contact us.

We will investigate the shipment with the relevant shipping or logistics provider.

If the shipment is officially confirmed as lost, Zegvora may provide a replacement or refund, depending on the circumstances and applicable policies.

10. Package Damaged During Delivery

If your package appears visibly damaged when delivered, please document the condition of the package before opening it.

For damaged or incorrect products, please follow our Return, Refund & Replacement Policy.

Customers may be asked to provide photographs, videos, packaging information, and an unboxing video to help us investigate the issue.

11. Multiple Items in One Order

Depending on product availability, warehouse location, and logistics arrangements, items from the same order may occasionally be shipped separately.

If your order arrives in multiple shipments, you may receive separate tracking information.

12. International Shipping

Unless explicitly stated on the product page or checkout, Zegvora currently does not guarantee international shipping availability.

If international shipping is offered, applicable shipping charges, delivery times, customs duties, taxes, and import fees will be communicated where possible.

Customers are responsible for complying with applicable laws and requirements in their destination country.

13. Contact Us

If you have questions regarding your shipment, please contact us:

Zegvora
Email: [YOUR SUPPORT EMAIL]

When contacting us about an existing order, please include your order number so that we can assist you more quickly.

14. Policy Changes

Zegvora reserves the right to update this Shipping Policy from time to time.

Any changes will be published on this page with the updated revision date.