Refund policy

Zegvora — Return, Refund & Replacement Policy

Last Updated: August 29, 2026

At Zegvora, we want you to receive your order in good condition and exactly as described. This policy explains when returns, refunds, and replacements are available.

1. Eligibility for Returns & Refunds

You may request a return, refund, or replacement if:

  • You received a damaged or defective product.

  • The product is significantly different from the description shown on our website.

  • Your order is confirmed as lost in transit.

For eligible issues, you must contact us within 48 hours of delivery.

2. Unboxing Video Requirement

For damaged, defective, missing, or incorrect-item claims, customers are required to provide a clear unboxing video whenever possible.

The video should:

  • Show the package while it is still unopened.

  • Clearly show the shipping label/order information.

  • Record the package being opened.

  • Show the product and its condition immediately after opening.

  • Clearly show any damage, defect, missing item, or incorrect product.

The video should be continuous and unedited where possible.

We may request additional photos or videos to verify your claim.

If sufficient evidence is not provided, Zegvora may be unable to verify the claim and may decline the request.

Please keep the original packaging and product until your claim has been completely resolved.

3. Change of Mind

We do not normally accept returns simply because the customer:

  • Changed their mind.

  • Does not like the product.

  • Ordered the wrong product.

  • Ordered the wrong size or variant.

  • No longer wants the product.

However, if a particular product is advertised as eligible for a change-of-mind return, the conditions displayed on that product's page will apply.

4. Wrong Size Ordered by Customer

If you selected the wrong size, color, variant, or product while placing your order, the order may not be eligible for a refund or replacement.

Please carefully check your order details before completing your purchase.

If Zegvora sent the wrong size or variant, contact us within 48 hours of delivery with supporting evidence.

5. Damaged or Defective Products

If your product arrives damaged or defective:

  1. Do not use or wash the product.

  2. Keep the original packaging.

  3. Contact us within 48 hours of delivery.

  4. Provide your order number.

  5. Provide clear photographs and an unboxing video when requested.

After reviewing the evidence, we may offer:

  • A replacement, or

  • A refund, depending on the circumstances.

6. Wrong Product Received

If you receive a product different from what you ordered, contact us within 48 hours.

Please provide:

  • Order number.

  • Photo of the product received.

  • Photo of the shipping label.

  • Unboxing video, where available/requested.

If the error is confirmed, we may arrange a replacement or refund.

7. Return Shipping

If Zegvora is responsible for the issue—for example, you received a damaged, defective, or incorrect product—we may cover reasonable return shipping costs where a return is required.

If a return is approved for another reason, the customer may be responsible for return shipping costs.

Never send a product back without receiving return instructions from Zegvora first.

8. Refund Processing

Once a refund has been approved, it will normally be processed to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

Zegvora is not responsible for delays caused by third-party payment providers.

9. COD Orders

For Cash on Delivery (COD) orders, customers are expected to accept their orders when delivered.

If a customer refuses a COD order or provides an incorrect/incomplete address, any applicable shipping, return-to-origin, or other logistics costs may be considered when determining whether a refund is available.

Repeated refusal of COD orders may result in COD availability being restricted for future orders.

10. Order Cancellation

Cancellation requests must be made as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If the order has already been shipped, the customer may need to wait for delivery and follow the applicable return procedure.

11. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name

  • Mobile number

  • House/building information

  • Street/locality

  • City

  • State

  • PIN code

Zegvora is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

Additional shipping or re-delivery charges may apply where applicable.

12. Lost or Undelivered Orders

If an order is confirmed as lost during transit by the relevant shipping/logistics provider, Zegvora will investigate the shipment.

Depending on the circumstances, we may provide a replacement or refund.

13. Non-Returnable Situations

A return or refund may not be approved when:

  • The product has been used, washed, altered, or damaged after delivery.

  • Damage was caused by improper use or handling.

  • The customer selected the wrong product, size, color, or variant.

  • The customer changed their mind.

  • The customer cannot provide sufficient evidence to reasonably verify a damage/wrong-item claim.

  • The product was damaged after delivery due to customer handling.

  • The return was sent without prior authorization from Zegvora.

Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded under applicable law.

14. How to Request a Refund or Replacement

Contact our customer support team at:

Email: helpzegvora@gmail.com

Please include:

Order Number:
Name:
Reason for Request:
Photos/Videos:

Our team will review the request and provide further instructions.

15. Policy Changes

Zegvora reserves the right to update this Return, Refund & Replacement Policy from time to time.

Any changes will be published on this page with an updated revision date.

By placing an order through Zegvora, you acknowledge that you have read and understood this policy.